The Phoenix Stores Ltd.
  • 10-Sep-2021 to 21-Sep-2021 (IDLE)
  • Department Manager
  • BMU
  • Full Time


Brown & Co. is hiring a Department Manager, reporting directly to the Operations Manager, the successful candidate will be responsible for managing all financial, operational and personnel aspects of assigned departments.

The successful applicant will be responsible for:

  • Managing all aspects of the assigned departments day-to-day Retail Operations including customer service, selling, training and scheduling, receiving, merchandising, housekeeping, and data entry;
  • Achieving store sales, margin and inventory, wage costs and profitability targets;
  • Developing and effectively executing business plans and fostering an environment of providing exceptional customer service at all times;
  • Soliciting and managing day-to-day special-order business to develop on-line and in-store sales;
  • Keeping abreast of industry and market trends in order to development new product offerings, replenishment, pricing and merchandising strategies;
  • Developing and maintaining vendor relations on a local and international level;
  • Monitoring receiving and inventory levels to ensure timely merchandising to the sales floor and organization of stockroom areas at all times;
  • Coordinating and managing in-store vendor, promotional activities, department displays, and floor layouts as directed by General Manager or Operations Manager;
  • Maintaining a professional and supportive image among customers, subordinates, peers, managers, resource associates, vendors/suppliers and the public at all times;
  • Working extended hours including regular work-days, weekends and public holidays as required to achieve necessary performance outcomes;
  • Any other duties appropriate to this role as directed by the General Manager and Operations Manager.

The skills required to be successful in this position include:

  • Minimum of five (5) years experience in a multifaceted retail environment accompanied by a minimum of three (3) years in a retail management role;
  • Extensive customer service experience with a proven track record in both service and selling;
  • Conversant with modern marketing and sales techniques, combined with a clear understanding of merchandising strategies;
  • In-depth knowledge and application of trends in the relative departmental industry;
  • Demonstrable ability in collecting data as well as interpreting data for sales, margin and inventory;
  • Superior knowledge of computerized point of sales system, and literacy in a Microsoft Office based environment.
  • Solid understanding of profit & loss statements;
  • Excellent verbal and written communication skills;
  • Sound and reliable work ethic, with the flexibility to recognize the need for and work additional hours as required.

Qualified applicants should apply online at or by submitting a detailed cover letter and resume to: Human Resource Manager – The Phoenix Stores Limited – Brown & Co., PO Box HM 826, Hamilton HM CX, Bermuda or fax (441) 292-0316.

We thank all applicants for their interest, but only those being considered for an interview will be contacted. All inquiries will be kept in strict confidence. Closing date: September 21st, 2021

The Phoenix Stores Ltd.
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